wasting a vacation day....
Published on September 7, 2004 By citahellion In Home & Family
Three weeks ago now, I wrote a little article about how my fridge broke. (See it in all its glory here!) This past Friday I called the repair people and asked them when I could expect the part we need to arrive.

Well, apparently it had already arrived and they were just too stupid to dial either of the phone numbers I gave them on three separate occasions to set up the appointment to get the part installed. But okay, I'm a calm and reasonable fellow, and the guy on the other end was very nice and helpful, and he set up an appointment for this morning between 8:00 and noon. No problem.

Of course you can guess what happens next. That's right, nothing at all. No call, no repair person, no compressor replacement on my doorstep, no "sorry we missed you", not a damn thing.

So I called the repair place again at noon. Got a "sorry we're so busy, leave us a message and we'll call you back within an hour" message again. Having heard this one before, I was not terribly sanguine about actually getting a call back, but I left a message anyway.

Guess what happens next. That's right, still absolutely nothing at all. Left them another message later, same thing.

So I sat on my ass all day today, wasting a perfectly good vacation day waiting for The Phantom Repairman.

Argh.

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Comments
on Sep 07, 2004
Man, people like that really piss me off. Had something similar happen when I first moved into this house. We were waiting for our furniture to get here from Hawaii and we bought a new bedroom set. When the delivery day rolled around, we were originally told that the guy that sold us the furniture hadn't set up the delivery and since he was off that day, we'd have to wait to get our furniture. They eventually got ahold of the guy and he agreed to come in and deliver on his day off. Used his own pickup truck, but I had to help him unload it all. He didn't bring the box spring because there wasn't enough room. Said he'd be right back. I went to work. 3pm rolls around and still no box spring and the store can't contact him. Finally he showed up at 5 pm. The kicker -- the guy overcharged me 200 bucks. When I showed the manager, it turns out the guy hadn't reported the 'discount' he gave me (and then overcharge me) to the owner. The owner was really mad. He gave me the overcharge amount back along with the delivery fee. I think he may have fired the guy, too.

Sorry for posting so long. I just got on a roll.
on Sep 08, 2004
Well, they finally managed to call me back today (using the wrong name, of course). Claimed their repair van broke down and would be out of the shop later today. So we're supposed to get it done Friday morning. (They were willing to do it tomorrow, but I've got meetings I have to attend, curse the luck.)
on Sep 08, 2004
citahellion: You've got some bad luck with these things, man . . . are you sure there's not someone out there with a little citahellion voodoo doll?
on Sep 09, 2004
Hey, if that's the worst my voodoo instigator can come up with, I'll count myself lucky to be in the hands of such an incompetent torturer.

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